Top Ways to Fix Alexa Not Playing Apple Music (2023)

In this article, we will discuss ways to fix Alexa not playing Apple Music. As the popularity of voice assistants like Amazon Alexa continues to rise, many users are integrating them into their daily lives to enjoy music streaming services like Apple Music. However, users may encounter issues where fails to play Apple Music or faces difficulties in linking the accounts. These issues can be frustrating and may require troubleshooting to resolve.

Common Issues

There are several common issues that users may encounter when trying to play Apple Music on Alexa. These include:

Fix Alexa if not recognizing Apple Music

Sometimes, it may fail to recognize Apple Music as a valid music streaming service, leading to errors or difficulties in playing music from Apple Music on your device.

Apple Music not linked to Alexa

Another issue could be that your Apple Music account is not properly linked to your device. This can happen if the linking process was not completed correctly or if there are any issues with the account linking settings.

Playback issues with Apple Music on Alexa

Users may also face playback issues, such as music skipping, pausing, or not playing at all, when trying to play Apple Music. These issues could be due to various factors, including network connectivity, device compatibility, or software settings.

Troubleshooting Steps

If you are facing any of the common issues mentioned above, here are some troubleshooting steps you can follow to fix it not playing Apple Music:

Check Apple Music subscription

Ensure that your Apple Music subscription is active and in good standing. If your subscription has expired or there are any billing issues, it may affect the functionality of Apple Music on Alexa.

Check device compatibility

Make sure that your device is compatible with Apple Music. Not all devices support Apple Music, so check the compatibility list provided by Amazon to ensure that your device is supported.

Re-link Apple Music to Alexa

If you have previously linked your Apple Music account to your device but are facing issues, try unlinking and relinking the accounts. To do this, open the app on your mobile device, go to Settings > Music & Podcasts > Link New Service, and follow the prompts to relink your Apple Music account.

Reset device

Sometimes, resetting your device can resolve issues with Apple Music playback. You can do this by unplugging your device from the power source, waiting for a few seconds, and then plugging it back in. Allow your device to restart and try playing Apple Music again.

Update app and Apple Music app

Make sure that you have the latest version of the app and Apple Music app installed on your mobile device. Outdated apps can sometimes cause compatibility issues with music playback.

Disable/enabled Apple Music skill

Disabling and then re-enabling the Apple Music skill on your device can also help resolve issues. You can do this through the Alexa app by going to Skills & Games > Your Skills > Apple Music > Disable Skill, and then re-enabling it.

Contact Amazon and Apple support

If you have tried all the troubleshooting steps mentioned above and are still facing issues with Apple Music, it’s recommended to contact Amazon and Apple support for further assistance. They may be able to provide personalized solutions or escalate the issue to their technical teams for resolution.

Advanced Troubleshooting

If the basic troubleshooting steps mentioned above do not resolve the issue, you can try the following advanced troubleshooting steps:

Check network connectivity

Ensure that your device and mobile device are connected to a stable internet connection. Poor network connectivity can affect the playback of Apple Music.

Disable/enabled voice recognition

Disabling and then re-enabling voice recognition on your device can also help in resolving issues. You can do this through the Alexa app by going to Settings > Voice Responses > Voice Recognition > Disable Voice Recognition, and then re-enabling it.

Factory reset Alexa device

Performing a factory reset on your Alexa device should be the last resort, as it will erase all settings and data on the device. However, if all other troubleshooting steps fail, you can try resetting your device to its factory settings and then set it up again from scratch.

Update firmware and software

Make sure that your device’s firmware and software are up to date. Outdated firmware or software can sometimes cause compatibility issues with Apple Music playback.

Reset Apple Music settings

Resetting the settings of your Apple Music account can also help in resolving issues with playback on Alexa. You can do this through the Apple Music app by going to Settings > Reset > Reset All Settings.

Use alternative music streaming service

If all else fails, you can consider using an alternative music streaming service that is compatible with Alexa, such as Amazon Music or Spotify. You can link these services to your Alexa device and enjoy music playback without any issues.

Conclusion

If you are facing issues with Alexa not playing Apple Music, there are several troubleshooting steps you can try. From checking your Apple Music subscription and device compatibility to relinking accounts, updating apps, and contacting support, these steps can help you resolve common issues. If the basic troubleshooting steps do not work, you can also try advanced troubleshooting steps like checking network connectivity, disabling/enabling voice recognition, factory resetting your Alexa device, updating firmware and software, resetting Apple Music settings, or using an alternative music streaming service. Remember to always contact Amazon and Apple support for further assistance if needed.

FAQs

Here are some frequently asked questions related to fixing Alexa not playing Apple Music:

FAQ 1: How do I check my Apple Music subscription status? You can check your Apple Music subscription status by opening the Apple Music app on your mobile device or by visiting the Apple Music website on your computer. Sign in with your Apple ID and go to your account settings to view your subscription details.

FAQ 2: Can I use Apple Music with Alexa on any Alexa-enabled device? No, not all Alexa-enabled devices are compatible with Apple Music. Make sure to check the list of supported devices on the Apple Music website or in the app to ensure that your specific device is compatible.

FAQ 3: Why does it keep saying “I’m sorry, I can’t play Apple Music right now”? This error message could be due to various issues, such as a poor internet connection, outdated apps, or incorrect account linking. Try troubleshooting steps mentioned in the article, such as checking network connectivity, updating apps, and relinking accounts, to resolve the issue.

FAQ 4: Can I use Apple Music as my default music service on it? Yes, you can set Apple Music as your default music service on it. Go to Settings > Music & Podcasts > Default Services in the app, and choose Apple Music as your preferred music service.

FAQ 5: What other music streaming services can I use with it? Apart from Apple Music, you can also use Amazon Music, Spotify, Pandora, and other compatible music streaming services with it. Simply link the service in the app and follow the prompts to set it up.