AI Chatbots powered by artificial intelligence (AI) have emerged as a disruptive force in the workplace, which raises worries about the potential influence they could have on tasks previously performed by humans.
In an article that was recently published in The Conversation, Kai Riemer, Professor of Information Technology and Organisation at the University of Sydney, and Sandra Peter, Director of Sydney Executive Plus at the University of Sydney, wrote that there has been a surge in interest from both innovators and investors in using AI tools ever since the introduction of advanced AI chatbots like ChatGPT. This interest has been spurred on by the fact that advanced AI chatbots like ChatGPT have become more widely available.
But is it possible that AI may eventually take your job? According to the specialists, this is not always the case.
Over-Relying on AI Tech Is Not Good
Experts have warned consumers not to place an excessive amount of reliance on the “intelligence” provided by the technology despite the rapid growth of AI in a variety of disciplines.
Experts have compared AI chatbots to conscientious graduate students who are appointed as personal work assistants rather than imagining them as all-knowing artificial brains that can answer any question.
They claimed chatbots demonstrated commendable attention to their tasks but occasionally exhibited overconfidence and occasionally offered solutions that sounded convincing but were not supported by facts. Verifying the outputs of chatbots is recommended as a best practice, as stated by Riemer and Peter.
They also pointed out that the AI tools in question have a probabilistic nature, which implies that they do not possess an actual grasp of topics on a level comparable to that of humans. However, when they are engaged effectively in roles that are fit for them, they significantly increase productivity, particularly in activities related to language.
AI Chatbots in the Workforce
Initial research into the application of artificial intelligence chatbots in the workplace has produced encouraging findings. For instance, a pilot study at Westpac resulted in a noteworthy 46% improvement in productivity for software coding activities without sacrificing quality. This was accomplished without the use of any automation.
During this experiment, engineers were split up into two groups: one used AI chatbots to do their programming jobs, while the other group served as a control and did not have access to this technology. In addition, research conducted by the international management consulting firm Boston Consulting Group revealed considerable improvements.
According to Riemer and Peter, AI chatbots were used by consultants in a controlled experiment for problem-solving and ideation, as well as tasks including analytical labor and persuasive writing. When compared to their peers, those who worked with the chatbot were able to complete 12.2% more tasks, do so 25.1% faster, and do so at a quality level that was 40% higher.
In another example, a software company in the United States is using an artificial intelligence chatbot to help them write customer bids. The chatbot explores the company’s internal files to extract relevant information for the purpose of providing appropriate responses, hence improving the efficiency of the business.
These examples, as described by Riemer and Peter, offer a peek into the future of AI chatbots, in which businesses will customize generative AI models using their data or documents, deploying them in specialized jobs such as coding, consulting, or customer support. Riemer and Peter’s explanations provide a glimpse into the future of AI chatbots.
“Many employees are concerned that artificial intelligence will be utilized to automate their jobs. However, due to the probabilistic nature of the technology and the intrinsic unreliability of the technology itself, we do not believe that automation will be the most likely sector in which it will be applied,” the researchers noted in the report.
“Artificial intelligence chatbots might not take your job after all, but they will definitely take your job description.” They went on to say that “AI fluency,” or the ability to understand and work with AI, will soon become as crucial as the ability to interact with personal computers.